Privacy Policy

Last Updated: September 4, 2026

The Wheelchair Place LLC respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, purchase or rent equipment, request services, or communicate with us by phone, email, or text message.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name

• Mailing or service address

• Email address

• Telephone or mobile phone number

• Information submitted through website contact forms

• Product, rental, repair, or service inquiries

• Appointment or delivery information

• Purchase and transaction information

• Other information you choose to provide when communicating with us

Our website may also collect limited technical information, such as browser type, device information, IP address, and website usage information, through cookies or similar technologies.

How We Use Your Information

The Wheelchair Place LLC may use the information we collect to:

• Respond to questions and requests

• Provide information about our products and services

• Schedule appointments, deliveries, installations, repairs, or service

• Process purchases and equipment rentals

• Provide customer service and support

• Communicate important information regarding your order, rental, appointment, service, or account

• Improve our website, products, services, and customer experience

• Send marketing or promotional communications when you have provided the appropriate consent

• Meet applicable legal, regulatory, and business requirements

Text Messaging and SMS Consent

If you provide your mobile phone number and consent to receive text messages from The Wheelchair Place LLC, we may send text messages regarding appointments, orders, rentals, deliveries, repairs, service updates, customer support, and other communications you have agreed to receive.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may reply HELP for assistance or contact The Wheelchair Place LLC directly at 828-855-9099.

Consent to receive text messages is not a condition of purchasing goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, transferred, or shared with third parties or affiliates for their marketing or promotional purposes.

Sharing of Information

The Wheelchair Place LLC does not sell or rent your personal information.

We may use trusted service providers when reasonably necessary to operate our website, process transactions, provide products or services, maintain business operations, or fulfill customer requests. These service providers are permitted to use information only as necessary to perform services on our behalf and are expected to appropriately protect that information.

Text messaging opt-in data and consent are excluded from any sharing described above and will not be shared with third parties or affiliates for marketing or promotional purposes.

We may also disclose information when required by law, regulation, legal process, or governmental request.

Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand website traffic, and improve the online experience.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some portions of the website.

Third-Party Websites

Our website may contain links to websites operated by third parties. The Wheelchair Place LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

Protecting Your Information

The Wheelchair Place LLC takes reasonable administrative and technical measures to safeguard personal information from unauthorized access, use, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request changes or corrections to personal information you have provided to us.

You may also unsubscribe from promotional email communications by following the unsubscribe instructions included in those communications.

To stop receiving SMS messages, reply STOP to a text message from The Wheelchair Place LLC.

Changes to This Privacy Policy

The Wheelchair Place LLC may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Wheelchair Place LLC
2946A S NC 127 Highway
Hickory, NC 28602
Phone: 828-855-9099
Website: www.thewheelchairplace.com

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